Privacy Policy
This Privacy Policy describes how Sunkev Enterprises Private Limited ("Sunkev Enterprises", "we", "us", "our") collects, uses and protects information when you use our website and our platform, Craftsi. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect information you provide directly to us, such as your name, email address, phone number, company name and the contents of messages you send through our contact forms. When you use the Craftsi platform, we may additionally collect information required to provide marketplace services, such as profile details, service listings, bookings and transaction-related information.
2. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide customer support
- Operate, maintain and improve our website and the Craftsi platform
- Facilitate connections between customers and service providers
- Send service-related notifications and updates
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal information. We may share information with service providers who assist us in operating our platform, with other users as necessary to provide marketplace functionality (for example, sharing booking details between a customer and a vendor), or where required by law.
4. Data Security
We implement reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information for as long as necessary to provide our services and to comply with legal, accounting or reporting requirements.
6. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to requests in accordance with applicable law.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, and continued use of our services after changes are posted constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy, please contact us through our Contact Us page or at: sunkeventerprises@gmail.com.
Sunkev Enterprises Private Limited · 19-3-1A/S9, Postal Colony, Korrameenugunta, Renigunta Rd, Tirupati – 517501, Andhra Pradesh, India